Last Mile Delivery
In today’s market, demands have never been higher on businesses to offer fast and reliable shipping for customers. O’Neill Transfer & Storage offers last-mile delivery services to perfect your supply chain operations for your business.
After 100 years of experience, we understand the need to keep up with everyone at the cost of losing customers. Our last mile delivery services help keep your business competitive and outpace your competition.
What is Last Mile Delivery?
Last mile delivery, as the name suggests, is the very last step of the delivery process – when your product is being dispatched to the customer, whether that is at a retail store or a person’s residence.
Many businesses want to ensure that their last mile delivery is as quick and efficient as possible in order to keep up with increasing demands for fast and free shipping.
Last mile delivery is becoming more important than ever due to the increasing popularity of online shopping. According to Digital Commerce 360, consumers spent $861 billion online in the U.S. in 2020, which increased a whopping 44% over the previous year. These increases included a range of product types, including apparel, entertainment, food, health and beauty and electronics.
A likely reason for such a large increase was the Covid-19 pandemic, but these online shopping habits are likely to stay with consumers post-pandemic.
Whatever industry your business is in, it’s clear that in order to stay in the game, you need an efficient and fast last-mile delivery system.
Last mile delivery services are suitable for businesses in many industries, including:
- Fast-moving consumer goods (FMCG): Also known as consumer packaged goods, FMCG encompasses many types of products. Last mile delivery is extremely important in this industry, as consumers expect their products to be delivered to them at lightning speed.
- Pharmaceutical: Many pharmaceutical companies are beginning to offer direct-to-patient delivery services to make receiving prescriptions and medications faster and more efficient.
- Auto Parts: Quick and efficient delivery is imperative in the auto parts industry because automobile shops, technicians and dealerships have customers of their own to please, too. A delivery delay can mean the difference between creating a regular customer and one who takes their business elsewhere.
By outsourcing your last mile delivery to O’Neill Transfer & Storage, you are guaranteeing exceptional, professional and fast delivery service to your customers.
THE LAST MILE DELIVERY PROCESS
#1: Orders are entered into a centralized system
Orders are made by the customer via an ecommerce site or a central ordering system. The order requests are then entered into the system and monitored both by the business and the customer, who can follow the status of their delivery with a tracking number.
#2 Orders arrive at transportation hub to await delivery
This is where last mile delivery truly begins. The delivery company receives the product from the manufacturer or supplier at their warehouse, and so the last mile delivery company begins the process of sending the order out to the customer.
#3 Orders are organized for delivery
Workers in the warehouse sort and designate each parcel for delivery to customers. Delivery assignments are optimized based on destination and routes before being given to drivers. Having an organized system is key in this step, as it can be time-saving and cost-effective for both the customer and the business.
#4: Orders are scanned and loaded onto vehicles
Scanning each order as it is loaded onto the delivery vehicle will update the status of the order for the sender and the customer who is tracking the shipment. It also reduces chances of packages getting lost along the way.
#5: Orders are successfully delivered
The order has been delivered to its final destination and delivery personnel update tracking information to confirm to the business and the customer that the delivery is complete.
Last mile delivery is one of the most important steps in the supply chain, and expectations for last mile delivery are changing as consumer needs evolve. To meet these needs, you should hire experts who can reliably deliver your products.
At O’Neill, we offer a complete door-to-door delivery solution for your business. Our experts can take any inventory directly to its end destination, whether it is going to a distribution center, retail store, warehouse or directly to the consumer. Since the focus of last-mile delivery is to deliver items as fast as possible, you need a company you can trust.
O’Neill Transfer & Storage offers expert levels of efficiency and high levels of customer service. We also offer:
- Route planning for faster delivery
- Proof of delivery
- 100 years of experience delivering in the Portland area
- A dedicated staff who work with you to meet your needs
We believe in full transparency and communication. We train all our crew on how to provide quick and helpful replies in order to give clear and informative answers to customers’ questions. We also make proof of delivery easy by sending a photo of the delivered package.
Choose O’Neill Transfer & Storage as Your Last Mile Delivery Experts
Last mile delivery can be a cost-effective addition to your logistical supply chain, and O’Neill has what it takes to ensure a fast and reliable delivery.