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Marcus V.
15:57 24 Aug 23
Great business with great people!
Ken H.
18:38 27 Jun 23
Our moving team was amazing. They worked hard, had solutions to problems, were personable and saved us both time and money through their knowledge of... efficient and optimal storage solutions. I was very impressed and will certainly use them again in the near future.read more
Jim K.
17:17 24 May 23
I needed some valuable China and antiques packed and loaded into a truck. The packers arrived on time. They were efficient, not rushed, and... carefully packed and loaded the truck. They did an outstanding job packing and loading these very fragile items. The items arrived safely at their destination; the packing and careful loading of the truck was critical to that. Kudos to their professional expertise. I highly recommend.read more
Jeff K.
08:52 23 May 23
In and out within 20 minutes with a full load and they were as nice as the day is long.
Helen L.
17:17 03 May 23
Great job! Careful and efficient in loading by Lumen, Anderson and Laura - helpful and friendly people
mickey O.
04:34 01 Apr 23
The two gentlemen who brought my “stuff” to me were exceptional. They carefully unwrapped every piece of my “stuff”, place it carefully and were... gracious, respectful & kind to me. We also shared a few laughs, as some of my “stuff” truly is hilarious.Chris & Karl, thank you for being just awesome.Sincerely,Ms Mickeyread more
COREY W
21:46 27 Mar 23
BJ D.
16:58 16 Mar 23
Always a pleasure to work with the team at O'Neill! They are responsive, fair and take great care of the products we need packed and moved.
Slav_streetgarage
15:53 13 Mar 23
Take 2 hours for unloading
Paige C.
02:14 02 Mar 23
After reading enough reviews about horroble moves, one will inevitably become wary and expect the worst. O'Neill totally blew me away with how... professional and kind they were every step of the way. Absolutely awesome team delivered my belongings efficiently and with care up to my third story apartment (with an elevator, but still). Scheduling the delivery was super easy as well despite the delay due to the snow. Truly can't recommend them enough!read more
geana A.
22:05 17 Nov 22
Marty D.
17:08 21 Sep 22
They did a fabulous job of protecting my what I needed moved. Communication with the office & movers was easy, price good & understanding of my... specific need. Thank you for great service!read more
Jacob D.
13:36 06 Jun 22
lawrence F.
21:41 01 May 22
Lyn C.
20:58 07 Mar 22
Complicated move with lots of moving parts and they were great!
Craig H.
06:37 22 Feb 22
Worked for these people and felt like family from day 1! Very inviting and a great place to work
HERCULES T.
19:00 01 Nov 21
A R.
13:23 14 Oct 21
My mother-in-law‘s house sold in one day. Unfortunately, we were unable to find a long-distance mover with availability before her closing date. We... found one company who had a day available a month after closing, which we were lucky to get, but no availability to pick up her belongings and put them in storage. That left us in the difficult position of having to find a carrier who would be willing to pick up her furniture and hold it in storage for a month. We were very fortunate to find O’Neills. Not only were we able to snag the only day they had availability before the closing date, but the entire experience was positive. Geana and Betsy were very helpful, responding quickly to any of our questions or requests and were great at keeping us informed. The moving crew was very pleasant, careful with my mother-in-law‘s furniture and boxes and had the truck loaded in half the estimated time. All the furniture was carefully padded and we were given use of the pads at no additional cost with the only proviso that all of padding had to be returned at the time of the transfer to the second carrier. The furniture and boxes were in good condition and the transfer to our distance carrier was seamless. I highly recommend O’Neills and want to thank them for their help.read more
Elaine K.
03:01 30 Sep 21
Another great moving experience! On time, professional, hard working and friendly! Thank you!
Timothy B.
08:07 22 Sep 21
Cassie B.
15:11 30 Aug 21
Michael B
09:54 24 May 21
Monica N.
20:22 16 May 21
Really nice people and my property was secure while I stored it there!
Raymond W.
01:06 12 Dec 20
Paul G.
01:29 30 Nov 20
Muddy H.
20:04 04 Nov 20
Karl N.
22:43 10 Sep 20
Really helpful!
Mary O.
16:07 03 Jul 20
Maria B.
00:58 02 Jul 20
Have had these delivery men for quite a few of my deliveries they are always very professional and respectful and do a great job. Their customer... service is phenomenal!read more
Christina C.
19:08 16 Jun 20
The guys were friendly, professional, and were in and out of my house in probably 10 minutes. The only reason I gave this company 4/5 stars is... because I was pretty disappointed to see neither of the guys wearing masks. I understand it’s a choice, however, we are in the middle of a global pandemic and you’re entering my house... of course I completely sanitized everything after they left. But come on, really? Their job is to go in and out of people’s homes. The least they could do is mask up. I’m surprised and again, disappointed that O’Neill doesn’t require them to wear them. Anyway, overall good service.read more
Mark H.
19:45 11 Jun 20
Tarek Z.
18:55 11 Jun 20
Kristi S.
02:45 11 Jun 20
The individuals that delivered our matress set were quick & professional.This would have been perfect during typical times, but during a pandemic I... do wish they were wearing masks/face covering. I think PPE should be provided & used by the delivery crew!read more
Suzanne T.
20:03 10 Jun 20
Darryl N.
00:12 10 Jun 20
Delivered Costco mattress on time and set up. Also hauled away old mattress
Steve B.
18:19 05 Jun 20
Tommy B.
17:42 05 Jun 20
Sally R.
17:06 05 Jun 20
I was nervous ordering a bed online, especially not knowing the details of delivery. It actually came 2 weeks sooner than promised and the... communication setting up the delivery was superb. They kept us informed even calling when on their way even though we were given a window for delivery. The delivery itself was incredibly professional. They were respectful and helpful. Overall it was a great experience and I would definitely recommend this company.read more
Carol g
18:26 04 Jun 20
Vickie A.
00:36 04 Jun 20
Very professional, prompt, polite and followed all directions. Would definitely recommend them to anyone. Great job! Thank you.
Edwin O.
00:06 04 Jun 20
Absolutely satisfied with the delivery and quality of my order, the delivery guys where extremely polite and professional and even dropped off the... mattress up the stairs and into my apartment. Definitely would recommend their services 10/10read more
Roland
00:05 04 Jun 20
Alyce H.
23:23 03 Jun 20
The folks coordinating the delivery were very nice and the guys who did the delivery were fantastic.
Steffanie B.
16:22 30 May 20
I have a great experience with the delivery service. The Two men were polite and professional they set up my new bed and took the packaging out with... them.read more
Patty L.
21:08 29 May 20
The two guys who delivered my mattress were so nice. They were great!
Valerie G.
01:06 27 May 20
Scheduling the delivery was easy, they had many delivery times to choose from. Everyone I spoke to on the phone were nice. The delivery guys were on... time, very polite and respectful. Wonderful company!read more
Liana B.
00:41 27 May 20
Very satisfied with the delivery .. crew arrived on time .. were very courteous and helpful.
Don S.
03:20 23 May 20
O'Neill delivered our new mattress. The deliverymen were friendly, quick and efficient. They were in and out in minutes.
Michael W.
17:00 17 May 20
John G.
01:42 15 May 20
Dano 5.
17:24 12 May 20
Quick. Efficient. Worth it.
John J.
16:38 12 May 20
O’Neil delivered a mattress we ordered from Costco. Their office called and scheduled a delivery window between 8:30-10:30 and the truck was at our... home right at 8:30 on the agreed upon delivery day. The delivery men had the mattress off the truck and inside our garage within 5 minutes. They would have brought the mattress inside and set it up but with the virus issues I preferred to do it myself. It wasn’t the 100% contactless experience I would have preferred because I had to sign the delivery receipt so they could work on that aspect of the process. Perhaps a phone call or email where I could confirm the delivery without touching anything. All in all a 100% good delivery experience with just slight room for improvement.read more
kim G.
14:46 02 May 20
Christina N.
01:38 18 Apr 20
I called to have a mattress delivered from O'Neill Transfer, they arranged a time to deliver the next day, delivery was excellent, punctual &... professional. The old mattress was hauled away as well, thanks for the great job.read more
Steve S.
23:23 03 Apr 20
I have O'Neill Transfer move us from the west side of Portland over to the east side. They were able to get everything in my 5 bedroom house packed... up, moved and delivered to my new house the same day. Everything arrived as good as when it left the old house. Great work and very hard working crew.read more
Preston F.
19:24 02 Apr 20
Brad is honest and hardworking. I have enjoyed working with him in the past.
Roger W.
16:53 07 Mar 20
Remington J.
05:46 03 Mar 20
Update, written 2 MAR 2020My items were delivered last week. I can say I have no problem with this moving company. They communicated with me... promptly and my items were in the best condition I have ever had with movers. I plan on moving again, and I will think of this company first is all I have to say.Written 11 JUL 2019Where do I begin? Well this is a good moving company, most of my communication was done via email. I managed to get an estimator to come out and look at my apartment. I was glad because basing the cost of a move purely on square footage is bad. After the estimator came out I kept in contact and all my questions and concerns were addressed.The day I was going to have my items packed and stored the three gentlemen showed up on time and were very diligent. Very professional and addressed my concerned. I am experienced with other movers and somethings I knew to look out for.I will update this review when I move into a new place and have them deliver my items. As for now they left a great impression.read more
Patrick K.
12:52 19 Jul 19
Great service and attentive to needs. We are a very-satisfied long-time customer. Highly recommended.
Xiangxiong K.
05:00 25 Jun 19
Patti W.
19:18 11 Jun 19
We had outdoor furniture delivered that we ordered from Costco. We were given a two hour window. Dean and Todd arrived within a 1/2 hour into that... window.They were prompt, efficient and had the best personality, considering I had to determine placement as they were unloading. They carefully unloaded and made sure all packing materials were picked up and hauled away.They both were a delight in the short time they were here. Our thanks.read more
Tracy C.
06:55 11 Jun 19
Marty N.
00:05 07 Oct 18
Kathie Q.
16:31 31 Aug 18
The moving guys are workhorses.
Caitlin L.
21:51 19 Mar 18
We cannot say enough good things about O’Neill Transfer and Storage Co Inc. of Beaverton, Oregon – affiliated with National Van Lines. O’Neill’s... President (Bradley Boland Sr.) came to our rescue after we had been bilked by an online Moving Broker (don’t ever make that mistake!). Anyway, it was the day of our scheduled move through the online broker and the price suddenly jumped $2,000. We “fired” them, but then were in a desperate spot as we (family of 3) had our plane tickets to leave the next day. We called O’Neill and spoke with Brad Boland Sr. who immediately came out, gave us the price and made arrangements for the move on the spot. O’Neill is a very professional company with great client communication. Everything was packed and moved to Buffalo NY in perfect condition and right on time. They gave a fair price and more than made up for the terrible experience we had with the online moving broker. We would recommend O’Neill 100%!-Craig Voigt and Caitlin Littlefieldread more
Patrick S.
09:14 12 Feb 18
Organized, very dependable and local(!). Amazing packers; not a single item from a very large home broken or even scratched. Very flexible for... multi-state moving.read more
tomas V.
00:03 09 Feb 18
Good work good people
Elizabeth O.
23:29 16 May 17
Justin B.
19:47 14 Dec 16
Amazing communication! Used them to rent 2 Cow (Container on wheel) units and could not be more satisfied. Thank you. Only other suggestion I have is... to fix the link from the cow website that gives an old number in Lake Oswego that when you call hangs up on you.read more
All Ready Moving & S.
22:17 29 Sep 16
Great crew great people!!!Family owned businesses are the best!
Kenny P.
04:20 25 Mar 16
Great place to work. Family owned good people. Awesome crew.
Lisa C.
15:03 02 Feb 16
I was relocated from OR to MN for work and it had to happen fast. I was not going to give up the OR apt. yet as I was not sure how it would all go. ... It was overwhelming trying to figure out which service to use and I was getting calls and emails with quotes from all over the country after I did an online search/inquiry. I liked the idea of using a local company and Bradley, the president, called and emailed and came over with some boxes to give me some advice on what to bring and not bring, etc. He was very hands on and trustworthy and everything went well. I would recommend his service to anyone.read more
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Last Mile Delivery

Moving for the First Time?

If you hire a third-party company for last-mile delivery services, they will manage the final and most crucial leg of the shipping process for you. After your product leaves its originating location, like a warehouse or distribution center, the third-party service takes over. They’ll use their integrated technology systems to provide real-time tracking, allowing you and your customers to know where the product is at any given moment. They will also determine the most efficient delivery route, considering traffic conditions, distance, and other factors. They also offer flexibility in delivery times, meaning customers can often choose a time slot or even opt for faster, same-day delivery. By hiring such a service, you’re ensuring that the final step of your product’s journey to your customer is efficient, transparent, and tailored to your customers’ needs.

Last Mile Delivery FAQs

“Make sure you know what size truck is accessible to the delivery site”

- BRADLEY BOLAND Owner, O'Neill Transfer and Storage

Our Last Mile Delivery Features

  • Route Planning

    Once we have the delivery list, we plan out specific routes to complete the deliveries as efficiently as possible.

  • Delivery Confirmation

    We guarantee your satisfaction by providing you and your customers with proof of delivery.

  • Experience

    With over a century of experience serving the greater Portland area, you can trust O'Neill to provide efficient delivery services with top-notch customer service.

  • Dedicated Staff

    We have specific staff members who have undergone professional training specific to last-mile delivery. This way, you have dedicated experts getting the job done.

What Regions or Areas Does the Last-Mile-Delivery Company Cover?

Last-mile delivery companies specialize in transferring the product from a local distribution center or facility to its final destination. The regions or areas these companies cover typically depend on their operational capacity, infrastructure, and strategic locations of their distribution centers. This coverage ensures timely delivery to customers and can range from localized neighborhoods to extensive metropolitan and suburban areas.

At O’Neill Transfer and Storage, we proudly serve the greater Portland area. Regardless of the destination in greater Portland, our experience ensures a seamless and efficient delivery experience for all our customers. Our knowledge of the Portland area allows us to create more efficient routes to complete deliveries faster.

How Are Delivery Time Windows Scheduled, and Can They Be Customized?

Last-mile delivery companies should have the ability to offer quick and convenient delivery options. Some companies even offer same-day or next-day deliveries. Companies schedule these time windows based on various factors, including the volume of deliveries, route optimization, and logistical considerations. Customizations, when offered, provide an added layer of flexibility to meet specific customer needs.

At O’Neill Transfer and Storage, we understand that our last-mile delivery customers have unique requirements. In addition to offering a range of tailored delivery time windows, we are committed to accommodating special requests wherever possible. Our vast experience in Portland ensures timely and precise deliveries, whether same-day or scheduled.

What Is the Last-Mile-Delivery Company's Pricing Model?

Pricing for last-mile delivery companies often varies based on factors such as delivery distance, package size, urgency, and special requirements. Some companies may have standardized rates, while others offer dynamic pricing based on real-time factors.

At O’Neill Transfer and Storage, we pride ourselves on transparency and commitment to value. We offer free, no-obligation quotes to provide our customers with clear, upfront pricing. It is our goal to provide you with cost-effective services. Our legacy as a trusted service provider ensures competitive rates coupled with unmatched service quality.

How Does the Last-Mile-Delivery Company Ensure the Safety and Security of Packages During Transit and Delivery?

Ensuring the safety and security of packages is a priority for last-mile delivery companies. Companies often use tracking systems, specialized packaging, secure vehicles, and trained personnel to ensure the safety of the packages. These steps ensure the product reaches its destination in perfect condition and within the scheduled time.

Safety and security are the foundation of our delivery process at O’Neill Transfer and Storage. We employ state-of-the-art tracking systems and provide proof of delivery for your peace of mind. Our century-long record of reliability speaks volumes about our commitment to protecting and safely delivering our customers’ packages.

What's the Process for Resolving Disputes or Addressing Complaints?

Efficient last-mile delivery companies prioritize customer satisfaction and have structured processes to address complaints and resolve disputes. This often includes dedicated customer service teams, clear channels of communication, and defined resolution protocols.

At O’Neill Transfer and Storage, we are committed to providing unmatched service, proven by our A+ rating from the BBB. If anything does happen, please submit a claim form, and one of our customer service representatives will contact you. We will work with you to come up with a solution quickly.

What Types of Vehicles Are in the Last-Mile-Delivery Company's Fleet?

The vehicle fleet of a last-mile delivery company typically varies based on the nature of the goods being transported. From small vans for compact parcels to larger trucks for bulkier items, a diverse fleet ensures that the company can cater to various delivery requirements.

O’Neill Transfer and Storage boasts a versatile fleet tailored to the diverse needs of our Portland community. Our fleet of 7 air-cushioned trucks ensures that every item is transported securely and efficiently.

How Are Contracts Structured? Are There Long-Term Commitments, or Can We Use the Last-Mile-Delivery Company's Services on an As-Needed Basis?

Last-mile delivery companies often offer a mix of structured contracts, from long-term agreements to flexible, on-demand services. This allows customers to choose a service model that best fits their needs, whether they require regular deliveries or occasional services.

O’Neill Transfer and Storage believes in flexibility and catering to our customer’s unique requirements. Whether you’re seeking a long-term partnership or need our services for a one-off delivery, we are here to serve. Our legacy of over 100 years in Portland underscores our flexibility and commitment to customer satisfaction.

What Training Do the Last-Mile-Delivery Company's Drivers Receive?

A crucial component of a successful last-mile delivery service is the training and professionalism of its drivers. Comprehensive training typically covers safe driving practices, route optimization, customer service etiquette, and handling of packages.

All drivers at O’Neill Transfer and Storage undergo rigorous training to ensure they uphold our standards of excellence. Our deep knowledge of the Portland area and our commitment to safety and service ensure that we execute every delivery seamlessly and efficiently.

Why Choose O'Neill Transfer & Storage?

  • Certified Pro Mover
  • Fully-licensed and insured
  • Free moving quotes
  • Family-owned and operated
  • Over 100 years of experience
  • Emergency moving services
  • A+ Rated by the BBB
  • Gun Safe Moves up to 1500lbs
  • Over 50,000 Moves Completed

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